From the Admin side of the desk. Practical writing for Canvas LMS administrators and the people who manage them, published since 2022. This is the canonical archive; the publication continues at canvasinsider.blog.
Tech Supportiquette #2
I have a picture on my office wall where I’m surrounded by various friends and family. In this photo there is a war veteran & retired law enforcement official, a church minister, a vice president of a bank, a graphic designer, an executive business coach, and my mother. When I ask my friends questions pertaining to their field of expertise they respond kindly and are often informative. I know they have spent years, if not decades, obtaining wisdom about their respective vocations. Yet they never expect me to know what they know. That would be silly. ...